by Teale | Oct 25, 2022 | Case Study
The Brief It is well established that supporting a student’s wellbeing enhances their learning, social and emotional development. Resilient and confident students perform better academically and are more likely to make responsible lifestyle choices and maintain...
by Teale | May 25, 2018 | Case Study
The Brief In 2018, Credit Union Australia did not have the ability for a person to open a new bank account via their website. Potential new members had two options to open a bank account: Complete an online form and wait for a CUA staff member to contact them. Attend...
by Teale | Jan 1, 2017 | Case Study
The Brief In 2016, Youi Insurance chose to introduce a loyalty program to their general insurance customers to: Increase customer engagement with a product that typically has minimal engagement until a claim is made. Reduce churn during renewals. Encourage multiple...
by Teale | Oct 30, 2016 | Case Study
The Brief The online quoting system for Youi’s general insurance products was a simplistic lead generation system for Youi’s callcentre. Customers were not provided with an actual quote for a product online until a Callcentre consultant called them back to...
by Teale | Jan 3, 2016 | Case Study
The Brief Youi’s Advisor system had been built initially by in house by technology teams to support front line customer service staff with policy renewals, updates and cancellations. As the company grew, the Advisor system became a pain point for staff to...
