by Teale Shapcott | Oct 30, 2016 | UX Case Study
Project Brief The online quoting system for Youi’s general insurance products was a simplistic lead generation system for Youi’s callcentre. Customers were not provided with an actual quote for a product online until a Callcentre consultant called them back to...
by Teale Shapcott | Jan 3, 2016 | UX Case Study
Project Brief Youi’s Advisor system had been built initially by in house by technology teams to support front line customer service staff with policy renewals, updates and cancellations. As the company grew, the Advisor system became a pain point for staff to...
